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Kshema General Insurance

IRDAI Reg No. 162 | Category of Certificate of Registration: General Insurance | CIN: U66000TG2018PLC125484

BIMA BHAROSA - IRDAI Grievance Redressal Portal

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  • 1800 572 3013 (Toll-free)
  • info@kshema.co
  • Get in touch with us

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Kshema General Insurance Limited #413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana - 500016, India

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BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS

IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

Insurance is the subject matter of the solicitation. For more details on benefits, exclusions, limitations, terms and conditions, please read sales brochure / policy wording carefully before concluding a sale.

Trade logo displayed above belongs to Kshema Capital Private Limited and is licensed to Kshema General Insurance Limited.

Grievance Redressal Procedure

Because your concern matters to us

At KSHEMA, it is our constant endeavour to ensure that your queries and concerns are resolved on priority. In case you have any concern or complaint, please feel free to get in touch with us on the contact points mentioned below.

Our Commitment: A Smooth, Transparent and Positive Experience for you.

A Kshema representative filing a customer's grievance into a folder of documents

Step 1

Talk To Us

Need help with your policy & claim? We are here for you.

  • Call Us

    Toll-free helpline (8:00 am to 8:00 pm)

    1800 570 2998

  • Email Us

    Send your concern via email

    grievance.cell@kshema.co

  • Visit Us

    Kshema General Insurance Limited

    413, 4th Floor, My Home Tycoon, Kundan Bagh, Begumpet, Hyderabad, Telangana - 500016, India.

  • Senior Citizen

    complaints.seniorcitizens@kshema.co

  • TAT

    Response time 14 days

  • Quick Tip

    Connect with us using your registered mobile number

  • Have an issue?

    Track Your Complaint

Grievance Form

If you are not satisfied with the response, you can reach out to our senior team for further assistance. Refer to Step 2.

Step 2

  • Grievance Redressal Officer

    Ashish Luthra

    Email: gro@kshema.co

  • Quick Tip

    Connect with us using your registered mobile number

Step 3

  • Email: Insurance ombudsman

    inscoun@cioins.co.in

  • Register Your complaint online at

    https://cioins.co.in/

  • List of ombudsman

    https://www.cioins.co.in/Ombudsman

You may also raise and track your complaint online through IRDAI’s Bima Bharosa grievance redressal portal, or write to Complaints@irda.gov.in.

Track Your Complaint